FAQ

General Questions

How can I contact you?

The best way to reach us is by email at [email protected]

How do I reset my account password?

If you forgot your password go to login or my account located at the top right hand side of our website and click the link forgot password;. You will receive an email to reset your password. If you do not receive the reset password email check your junk email folder or contact us for further assistance. On our website simply log into your account and you will be able to view your current and past orders.

SHIPPING QUESTIONS

General shipping question

Orders within the U.S. and Canada are shipped Priority or Express with delivery confirmation and do not require a signature. International and large domestic orders shipped may require a signature.

Do you offer Express shipping?

Yes we currently offer USA Domestic Express Flat Rate Shipping .Please note that we have little control over your order once it leaves our warehouse therefore we do not guarantee the time of arrival. Generally orders are delivered domestically within 2-3 days excluding weekends.

How are orders packaged?

All orders are packaged in either a small box or padded pak. All products are thoroughly examined and wrapped securely in bubble wrap to ensure that safety and privacy is maintained.

How can I track my order?

You will receive an email with your tracking numbers before your order is shipped. (Hotmail email accounts please check your spam/junk folder). You can also track your order by logging into your account on our website or by going to track my order under my account in the footer of our website. Please allow 24 hours for your tracking information to be updated.

How long does it take for my order to get to me after the order is placed?

Once your order is placed and processed, please allow 1-2 business days and parcel will ship Monday-Friday excluding holidays and weekends. If a product is out of stock causing a delay we will notify you by email when to expect your order to ship.
Estimated time of arrival for orders shipped within the USA: Priority 2-4 business days, Express 1-2 business days.
Estimated time of arrival for international orders: Priority 7-15 business days, Express 5-8 business days.

Please note that once your order has shipped from our warehouse we have no control over any type of delays, so we are unable to guarantee the exact time of arrival. Tracking info can take up to 24 hours to update.

PURCHASING QUESTIONS

Can I use more than one promo code per order?

Only one promo code can be used per order.

Do you ship internationally?

Yes we ship worldwide!

Why was my order declined?

Your credit card issuing bank did not approve the transaction. This could be because the billing address does not match the credit card, invalid credit card number or expiration date, etc. Unfortunately the card issuing bank does not provide us with additional details regarding the reason for the decline. You will need to contact your card issuing bank for more information.

PRODUCT INFORMATION

How should I store my research peptides and liquids?

Once received it is best to store your peptides in the freezer to retain freshness and quality. Research liquids on the other hand should NEVER be kept in the freezer or refrigerator. It is best to keep liquids at room temperature and out of direct sunlight or heat.

Is it normal for a research liquid to be separated or not suspended?

It is completely normal for some of the compound to fall out of the solution and settle at bottom of the bottle. Just shake the bottle until the compound disperses back into the solution.

What are your products used for?

Our products are for research only.

What form do your peptides come in?

All our peptides are lyophilized powder in 2ml vials. Our research liquids come in 30ml bottles.